Frequently asked questions

General Information

What is online consultation/telemedicine?


The delivery and facilitation of health and health related services including medical care, provider and patient education, health information services, and self care via telecommunications and digital communication technologies




Are your online doctors qualified enogh?


Every doctor providing online consultation on our plateform is Registered Medical Practitioner (RMP) or Ayurveda, Siddha, Unani Registered Medical Practitioner (ASU RMP)




What is ASU RMP?


Registered (Ayurveda, Siddha, Unani) Medical Practitioner i.e. RMP or ASU RMP is defined as a person who is enrolled in the State Medical Register of Indian Medicine or the Central Register Indian Medicine under the IMCC act 1970




Which services excluded from online consultation?


  • Use of digital technology to conduct surgical or invasive procedures remotely
  • Other aspects of tele-health such as research and evaluation and continuing education of health care workers
  • Use of digital technology to conduct major Panchkarma procedures like Vaman, Virechan, Basti, Raktamoshan or similar procedures in Siddha and Unani including cupping therapy (For the purpose one can consult the doctor on his/her clinic/hospital.)




Is there any guideline to practice online?


Yes, Central Council of Indian Medicine released the detailed guidelines for telemedicine. Click detailed description click on the following link: https://www.unanimedworld.com/ccim-guidelines




How do I start online consultation?


Simply click on the button "Book an appointment" and follow these 6 steps:

  • Choose your problem
  • Select the date and time
  • Fill some essential details in the given form
  • Pay appointment fees
  • Get in conversation with your doctor on the selected date and time
  • Get a valid online doctor prescription with 2 days free chat with doctor




What about my privacy?


Principles of medical ethics, including professional norms for protecting patient privacy and confidentiality as per IMCC Act is bound as per guidelines




What is the cancellation and refund policy


You are free to cancel the appointment and plan any time, full amount will be refunded to your source payment method in 5-7 working days





Related to Prescribed Medicine

From where I can get the prescibed medicine?


Our consultation services are linked with our own prepared medicines that are carefully made in utmost hygienic conditions. Medicines are prepared only after proper identification of crude herbal drugs by registered botanist. Thus, we arrange delivery of medicines hassle-free to our esteemed patients.




Can I order medicines that are not prescribed through this portal?


In this regard, our chat option is available for contact.




Can I purchase the prescribed medicine from open market?


Yes. You can. But the only issue with these medicines is that of quality. We prepare medicines and supply them in accordance with the complains and health status of the patient after rigorous scrutiny and botanical identification.




Can I cancel order for the prescribed medicine?


Yes. The cancellation request must be received within consultation of 6 hours and an appropriate reason must be given in this regard.




How the prescribed medicine will be delivered to me?


After leakage and tear proof packaging, the parcel will be handed over to the concerned courier and the tracking ID of the same will be shared with the patient. Our courier services are nation-wide.




Who will bear the shipping charges?


If the total cost of order is above 1000/-, the shipping will be free